This procedure is designed to deal with the following;

• Received goods that were damaged in transit
• Received goods found to be faulty when unpacked
• Received goods found to be at variance with what was ordered

Please notify us within 24 hours of shortages or damage

In accordance with our Terms & Conditions of Sale, We reserve the right to offer a replacement, allowance, or full refund of the purchase price.

• Please return in original or similar packaging. Further packaging can be obtained upon request.
• If your rug has arrived in damaged packaging, wherever practicable it should be noted and signed for on the carrier’s consignment note.
• A quick phone photo will clarify courier is at fault

Claims for Defective Products

For items that customers believe are performing poorly or not up to standard then a request for return form is available. This should detail the nature of the problem and be supported by photography.

For All Returns

Please complete the form below: